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The Customer Shouts Back!This book asserts that, in the post 9 11 economy, it's customer EMPATHY no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004., ISBN13: 9781598580624 ISBN10: 1598580620 Material Type: hardcover
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Why choose thelockerguy wholesale?
This book asserts that, in the post 9-11 economy, it's customer EMPATHY...no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004., ISBN13: 9781598580624 ISBN10: 1598580620 Material Type: hardcover
The Customer Shouts Back!
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