Plant Protection

Our Plant Replacement Cover offers added reassurance for customers purchasing living plants. It provides a one-time replacement in the event of complete plant failure within the cover period. This cover is optional and must be purchased at the time of ordering the plant.

What’s Included One-time replacement of the covered plant if it fails completely Cover applies for 365 days from the delivery date Replacement is limited to the original plant value (delivery excluded) This cover is intended to provide peace of mind, not ongoing care.

What’s Not Included Plant Replacement Cover does not include: Ongoing plant care or maintenance Partial decline, cosmetic changes, or natural shedding Replacement due to environmental conditions (light, temperature, humidity) Replacement due to pests introduced after delivery Repeated replacements Any form of plant guarantee beyond the single replacement

Accidental Care Errors We understand that mistakes can happen. For this reason, one accidental care error (such as over- or under-watering) may be covered once only under the replacement policy. If a replacement plant subsequently fails, no further replacements will be provided.

Important Conditions The covered plant must have been purchased directly from us Claims must be submitted with clear photographs showing the plant’s condition Claims must be made before the cover period expires Only complete plant failure is eligible for replacement Replacement plants are subject to availability; where unavailable, a store credit may be issued instead

Delivery Condition Reporting If a plant arrives damaged or in poor condition, this must be reported within 48 hours of delivery with photographs. Issues reported after this period are not considered delivery-related and fall outside our responsibility unless Plant Replacement Cover has been purchased.

Without Plant Replacement Cover Plants are living products and, beyond the initial delivery condition window, their care becomes the responsibility of the customer (or their gardener / maintenance provider). Without Plant Replacement Cover: Replacements are not offered Refunds are not provided Complimentary care advice may still be requested

Why We Offer This Plants respond differently to their environment, and outcomes can vary despite best practice. Plant Replacement Cover allows customers who want additional reassurance to opt in, while allowing us to continue supplying high-quality plants without assuming open-ended responsibility.