Binding: Paperback
Description: In his acclaimed 2008 book Systems Thinking in the Public Sector John Seddon blew the whistle on public sector 'reform and the flawed gospel of quasi - markets competition targets and inspection. He showed how thousands of people in the UK and elsewhere had been engaged at a cost of millions of pounds to impose and enforce targets that simply made things worse . Those people are still there - from the Audit Commission down - and the quasi - market model is still creating waste driving up costs damaging services and destroying morale. Now a new book spells out the alternative. Delivering Public Services that Work brings together case studies from 6 different public sector organisations in the UK and New Zealand that are using Systems Thinking to bring about rapid and extraordinary change. These Case Studies show:* How they did it step by step.* How they overcame initial resistance and hostility from staff.* How they rolled - in (rather than rolled - out) the programme across other departments/services.* The astonishing results that have been achieved.* The unexpected benefits that can accrue (a 44% drop in staff illness in one case).
Title: Delivering Public Services That Work
Brand: Triarchy Press
Barcode: 9780956263162
Pages: 132 Pages, Illustrations
Publication Date: 3/9/2010
Category: International Business